Have you ever heard the saying that “The success of your business depends on the way you treat your customers”? This is one of the most important truths of business activites. But how do you treat your customers in the right way? That’s what CRM solutions are in place for.
1. Why do the online merchants need a CRM solution?
Each customer is a different individual with different likes, dislikes and behavioral patterns. Then, how to report each customer has purchased how much? Who are leads? Where are the potentials? Who are the strategic customers…? As a businessman, these are extremely important issues that you have to keep in mind to ensure that you treat each customer in the best possible way.
A good CRM solution will be not only bring the professionalism in the management of customer’s activities and customer care services, but also gives your business more utilities in:
- Increasing your sales with a professional marketing tool – “close more deals in a less time”: Support the easy creation and professional management marketing campaigns;
- A good tool for analysis your business activities: Make more easily to analyze the strengths, weaknesses, opportunities and threats are brought from your vendors, warehouses, products, services, leads and customers;
- More easily to manage your spending, cost, profits and income;
- And more and more excellent utilities, but it is so difficult to a normal online shopping store can controlling all these!
So, do you want using a good CRM solution for your sales?
However, if you decide to use a CRM solution in your sales, so, there two posed questions are: Have you to hire more workers for daily data updating from your online stores into CRM? Increase fee for managements?
The answer will be NO if you use an automatically data synchronizing solution between your online stores with CRM system…
2. a good tool for synchronizing data bidirectional in automatically between magento stores with crm systems
At the moment, CRM4Ecommerce.COM is providing the BEST and UNIQUE Magento extensions for full synchronizing data instantly bi-direction between Magento and 4 CRM systems includes Salesforce, SugarCRM, ZohoCRM and VtigerCRM. Besides the advantage utilities that provided by these CRMs, combined with the superior features compared with all the same type products/services1, such as:
- Allows synchronizing all types of data: Customers, Customer’s Addresses, Newsletter Subscribers, Products, Orders, Invoices, Order’s / Invoice’s / Shipment’s / Credit Memo’s Statuses History & Comments, Promotions from Magento store into Leads, Accounts, Contacts, Products, Services (Vtiger CRM), Campaigns, Potentials, Quotes, Sales Orders, Invoices, Assets (Vtiger CRM / Salesforce), Events and Tasks in CRMs;
- Allows merging all Magento guests and customer that have the same email address into only a CRM Account and Contact (HOT);
- Allows synchronizing Quotes, Orders and Invoices even when products were deleted (HOT);
- Allows using Price Books in CRM Quotes, Sales Orders and Invoices (HOT);
- Allows mapping smartly manually between Magento built-in / custom attributes and CRM built-in / custom fields;
- Allows or disallows deleting leads, accounts, contacts, products and campaigns in CRM when corresponding customers, subscribers, customer’s addresses, products or promotion rules are deleted in Magento store (HOT);
- Allows exporting option values of multi-choice attributes to file (easily to add them into CRM’s picklist field) (HOT);
- Supports synchronizing data instantly, synchronizing data in queue smartly by ajax technique and based on schedule (cron job);
- Supports loading data of Leads, Accounts, Contacts, Campaigns, Products, Quotes, SalesOrders, Invoices and Tasks from CRM into Magento store by instantly from CRM or manually and based on schedule;
- Supports reporting synchronizing statuses by pie charts;
- Allows saving the log of all actions of data synchronization;
- Easy installation – just upload files and No overwrite any file in Magento store!
Surely, this would be a powerful tool to enhance effectively the controlling your business, boost your sales and promoting your products to customers.
3. What are the benefits it can bring to you?
When using our CRM Solutions, you added more additional utilities for your magento stores in the sales and customers management:
- Replace professionally Inventory Management systems2 for your Magento stores;
- Follow purchasing of customers: Number orders that customer placed, total paid, total refunded, total due, total revenue from customers…;
- Analysis potentials that created from customers when customers create quotes (shopping carts), place orders, process…;
- Report about promotion programs: Analysis total revenue, total orders, total customers…;
- Create Quotes (Cart data), Sales Orders, Invoices for any customers (registered or not logged in) of Magento, osCommerce, ZenCart from Zoho CRM/Vtiger CRM – replace for the Quotation system on your stores;
- Allow customers and you – store owners – are able to negotiate price when customers go shopping. You can edit price in carts, orders or invoices for invidual customer;
- Use CRM to customize Quotes, Sales Orders and Invoices tempate and export & print them for customers via pdf downloadable documents;
- And specially is reducing fee in human management activities.
Therefore, don’t be hesitate but bring the best customer services to our clients.